The Ricky Show! Pinoy Gossip!

Okay, I have  been messed with numerous times at CD-R King, and I recently got an email for a blog I had posted a comment on over at THIS SITE and wanted to share it with you all.  If you have been through anything with this company, please comment here at The Ricky Show and spread your word here and by word of mouth.  Something has got to change and the only way to do that is by using your voice!  Below is the full writing of the commenter.

hi! i just would like to share my sentiments with CD-R King. i recently bought 5 dvd’s from cd-r king Q.C. – Trinoma branch. i didn’t bought the dvd’s because i needed them right away, i bought them because i wanted to back up my files in the computer when i have a free time. so when i tried to burn some files in the dvd’s it turned out that all 5 of them were actually cd’s! the brand of the dvd is BenQ with 4.7 GB capacity. i bought the dvd’s on jan. 16, 2010. i came to the branch today jan. 28, 2010 to have the fake dvd’s replaced with real ones. the sales lady tested the dvd’s i bought with their dvd writer. it turned out that i was correct, that they are in fact cds. so she tried another dvd from their shop with the same brand. it turned out that it has the same issue. it’s still NOT A DVD. as she was trying to escalate the issue further with someone on the phone, she realized that i was already passed the due date for returning items. i told her that the item that was sold to me was not the item i bought. Yes, it clearly says that the item was a DVD, but it was not. and the same goes with the other dvds they have in the store with the same brand.

the sales lady insisted that they won’t exchange my product with the real ones since i was already a week late from their within 7-day exchange policy. but that’s not it! when i told them that i will make a complaint about this matter the sales lady was rude enough to say these words to me “sige maam, magreklamo kayo!” challenging me as if she owned the entire CD-R king. Are these the kind of personnel you have? So disrespectful. And to think i didn’t even raise my voice in front of everyone yet she gave me that attitude! so rude!

i googled to check with DTI if there is a specific time period for exchanging product and this is what i got: (this is from http://www.dticebu.net.ph/09_d_05.htm#9)

Q: Is there a time limit within which a buyer may return defective products?

A: There is no hard-and-fast rule on the period within which a customer may return the products he purchased. A rule of reason should, however, be observed, taking into consideration the nature of the item purchased and the express/implied warranties mandated by law, i.e. the Consumer Act and the New Civil Code of the Philippines.

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